Best Rate Guaranteed Policy

Our Best Price Guarentee means that you can be sure of booking at the best rate.

If you find a lower price elsewhere within 24 hours of booking, we will match the lower rate.

We will also give you an extra 25% discount compared to the price of the third-party channel (except for Fairmont, Raffles and Swissôtel, where you’ll receive a 10% discount.

See Conditions

HOW DOES IT WORK?

STEP 1
COMPARE PRICES
Found a lower price elsewhere within 24 hours of booking via Accor?

STEP 2
MAKE AN ONLINE CLAIM
Submit a claims form to request a refund of the difference.

STEP 3
UPLOAD A SCREENSHOT
Take a screen grab that clearly displays the lower price and the price conditions, send it to us within 24 hours of your booking.

STEP 4
REQUEST A REFUND
We’ll check your claim and process your refund. Easy!

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